Delivery/Return

At Citi Landscape Supplies we provide various types of delivery to make sure you receive your products on time and in great condition. 

Bagged product delivery: In most cases this will be delivered either on our small truck or big truck. We will always contact you in regards to delivery to ask about the accessibility of the site. This may influence which truck and how many runs/delivery costs may apply. For bagged products we always appreciate if there is someone on site who is able to assist in the unloading of the products.

Bulk Material delivery: In most cases this will be delivered either on our small truck or big truck. We will always contact you in regards to delivery to ask about the accessibility of the site. This may influence which truck and how many runs/delivery costs may apply. It is important to let us know prior to delivery where you want to receive the product. For bulk material deliveries the truck will tip the product you have ordered into the location you request if suitable to do so. 

Pavers, Retaining, Masonry Delivery: For Pavers, Retaining, and all Masonry products delivery usually will be through the supplier and will be with a HIAB, forklift or Tail lift truck. We will always contact you in regards to delivery to ask about the accessibility of the site. 

In some cases exceptions may be made and different methods of transport/delivery will be used to ensure the product is delivered in the best possible way. 

Refunds, returns, and exchanges

- A full refund will be given if the product is faulty or not of acceptable quality.

- No refund will be given on change of mind or incorrect quantity order.

- 15-25% of the total product value will not be refunded if the order has been placed and then cancelled.

- 15-25% of the total product value will not be refunded as a product restocking fee if the product has already been loaded on to the delivery truck. Additional delivery fee may be applied.

- Original delivery charges + a return delivery charge + 15-25% of the total product value will not be refunded as a product restocking fee if the order cancelled after delivery to either our store or to our customers site.